Shipping policy

1. Complimentary Free Standard Shipping For All Orders

We offer permanent free standard shipping with no minimum order value required for every valid purchase made at https://edikted.shop. No base delivery fees, handling surcharges, or parcel processing fees will be added to your checkout subtotal for our standard shipping service. Free shipping covers all apparel categories including dresses, jumpsuits, jeans, hoodies, swimwear, cropped tops, blouses, skorts, shorts, tank tops and skirts.

Paid expedited shipping upgrades are available as an optional add-on for customers seeking faster delivery timelines at the buyer’s sole cost. Free shipping benefits only apply to standard ground delivery and cannot be combined with expedited shipping to eliminate upgrade charges. We reserve the right to temporarily adjust free shipping terms during large promotional events, with clear updated notices posted on our store homepage prior to any order placement.

2. Order Processing Timelines

All orders require warehouse processing time before handover to shipping carriers, separate from transit delivery periods:
  1. Standard processing window: 1–5 full business days. Business days exclude weekends, national public holidays, seasonal store breaks and scheduled carrier service shutdowns.
  2. Orders submitted during major sales, holiday shopping seasons and flash promotions may face extended processing of up to 7 business days due to high order volume.
  3. Processing initiates only after full payment confirmation via Shopify’s integrated payment gateways. Orders flagged for fraud review, pending payment authorization, or held for address verification will pause processing until full validation is completed by our store team.
  4. Complimentary free shipping does not include expedited warehouse processing; processing schedules remain unchanged regardless of whether you select free standard shipping or paid expedited delivery at checkout.
  5. Once your order is packed, processed and transferred to the shipping carrier, an automated shipping confirmation email containing your unique tracking number will be sent to the email linked to your Shopify customer account. If you do not receive this confirmation email within 24 hours after processing completion, submit a tracking lookup request via info@edikted.shop.

3. Estimated Delivery Transit Times

All delivery timelines listed are approximate estimates and not guaranteed firm delivery deadlines. Edikted shall not issue refunds, store credit or replacement items for delayed shipments caused by carrier disruptions, customs inspections, extreme weather, labor strikes, supply chain disruptions or inaccurate shipping information provided by the customer.

3.1 Free Standard Shipping (Zero Cost for All Orders)

  • Domestic transit timeframe: 7–15 business days after warehouse dispatch
  • International cross-border transit timeframe: 12–30 business days after warehouse dispatch, subject to customs hold delays and local postal backlogs outside our control

3.2 Optional Paid Expedited Shipping (Customer Funded Upgrade)

  • Domestic expedited transit: 3–7 business days post dispatch
  • International expedited transit: 8–18 business days post dispatch

4. Customer Responsibility for Shipping Address Information

It is the sole obligation of every customer to submit complete, accurate and valid delivery details during Shopify checkout, including full recipient legal name, street address, apartment/unit identifier, city, state/province, postal code, country and active contact phone number for delivery coordination.
  1. Address modification requests must be emailed to info@edikted.shop and formally approved by our support team before the order is marked “Shipped” within our Shopify backend. Once dispatched to the carrier, address changes cannot be implemented under any circumstances.
  2. Packages returned to our warehouse due to invalid delivery addresses, unclaimed parcels, recipient refusal to accept delivery, or incomplete shipping details will incur return carrier fees deducted from any applicable refund amount. The original free shipping benefit will be voided for re-delivery attempts; customers must cover full secondary shipping costs to resend apparel merchandise.
  3. We do not deliver to PO boxes, restricted military zones, remote isolated territories or regions designated as undeliverable by our contracted logistics partners. Orders submitted with unsupported delivery locations will be held pending address correction, or fully cancelled with a full refund issued at our team’s discretion.

5. International Shipping, Customs Duties & Import Charges

We extend free standard shipping coverage to most global destinations, however all cross-border shipments follow these non-negotiable rules:
  1. Free shipping only covers base carrier transit fees. All import duties, customs taxes, brokerage clearance fees, local sales levies and regulatory penalties imposed by your destination country’s customs authority are the exclusive financial responsibility of the receiving customer. We will not reimburse any customs-related expenses under any scenario.
  2. All international parcels carry accurate customs declarations matching purchased apparel items (dresses, jeans, hoodies, swim tops, blouses, skorts and other clothing) and order values recorded on your Shopify checkout receipt. We cannot alter product descriptions or declared monetary values to evade customs fees, as this violates international shipping laws and Shopify platform compliance policies.
  3. Customs inspection holds may significantly extend delivery timelines. Customs delays do not qualify customers for shipping refunds, complimentary expedited replacements or monetary compensation.
  4. If customs authorities seize, confiscate or destroy your parcel due to regional regulatory restrictions, Edikted bears no liability for lost clothing merchandise and will not process full or partial refunds for the affected order.

6. Claims for Lost, Stolen or Transit-Damaged Shipments

All formal claims for missing, stolen, torn or transit-damaged apparel packages must be submitted to info@edikted.shop within 7 calendar days of the carrier’s confirmed delivery scan or official lost package notification from logistics providers. All claims require complete supporting evidence to be eligible for review:
  1. Mandatory supporting materials for every claim: Valid Shopify order number, full tracking ID, clear photographs of the outer shipping packaging, detailed photos of damaged clothing (ripped dresses, stained jeans, deformed hoodies, torn swimwear, scratched blouses, damaged skorts), and screenshots of carrier tracking status records.
  2. Valid damaged goods claim resolution options (customer selects one): Complimentary replacement apparel shipped via free standard delivery, full monetary refund of the product purchase price, or equivalent store credit usable across all clothing items sold on our store.
  3. Lost package claim process: Our support team will submit an official loss investigation file with the contracted shipping carrier. Carrier investigations require 10–20 business days to complete. If the carrier confirms permanent package loss, we will provide a free replacement shipment or full product refund at your choice.
  4. Claims submitted after the 7-day eligibility window, or claims lacking complete required supporting evidence, will be automatically denied with no further resolution recourse available.
  5. Parcels marked “Delivered” per official carrier tracking records are deemed successfully received by the customer. Claims alleging package theft after confirmed delivery must be filed directly with local postal authorities or courier support; our store will not process refunds or replacement clothing for post-delivery theft incidents.

7. Return Shipping Cost Allocation

The complimentary free standard shipping benefit provided at checkout only applies to your original outgoing order shipment. All return shipping expenses are governed by our standalone Return & Refund Policy published on https://edikted.shop:
  1. Customer-initiated voluntary returns (change of mind, ill-fitting apparel, unsatisfied style, unneeded dresses, jeans, hoodies or swimwear): The customer bears all return shipping fees; original outbound free shipping charges are non-refundable.
  2. Store-caused return scenarios (factory defective clothing, incorrectly shipped sizes/styles, missing matching apparel pieces): We cover all return shipping costs and supply pre-paid return shipping labels upon approved return request submitted to info@edikted.shop.
  3. Cross-border return shipments: All customs duties, import taxes and international carrier return fees remain the customer’s financial responsibility regardless of the return reason.

8. Order Cancellation & Free Shipping Void Rules

  1. Unprocessed orders remaining in warehouse queuing status may be fully cancelled by email request sent to info@edikted.shop with zero shipping charges deducted.
  2. Once an order completes processing and is dispatched to the shipping carrier, cancellation requests cannot be honored. Customers must complete the full return procedure outlined in our Return & Refund Policy to receive any applicable refund.
  3. Fully cancelled unshipped orders retain the original free shipping benefit with no deductions applied to the full refund issued to the customer’s original payment method.

9. Risk of Loss Transfer

Full ownership, title, and all risk of loss, damage, or theft for all ordered apparel merchandise transfers to you immediately when our contracted shipping carrier takes physical possession of your packaged order from our warehouse. Prior to carrier pickup, all inventory risk remains with Edikted. After carrier handover, we accept no responsibility for harm to clothing sustained during transit unless a timely, fully supported damage/loss claim is submitted and formally approved under Section 6 of this Shipping Policy.

10. Policy Modification Rights

Edikted reserves the absolute right to update, amend, or revise all terms within this Shipping Policy, including free shipping eligibility, warehouse processing timelines, contracted carrier partners, and international delivery regulations at any time without individual advance customer notification. Revised policy versions will be permanently published on https://edikted.shop with an updated effective date displayed at the top of the document. Continued website browsing, cart additions and new order placement following policy updates constitute your complete acceptance of revised shipping terms. All orders placed prior to a policy update remain governed by the shipping policy version active at the time of checkout completion.

Official Store Contact Information

Official Website: https://edikted.shop

Customer Support Email: info@edikted.shop

All shipping-related support tickets, tracking lookups, delivery complaint submissions, address correction requests and logistics policy inquiries must be sent to the listed official email address only. Our customer service team will respond to all shipping correspondence within 24 standard business hours upon receipt.